Making a Purchase:
Orders may be made online using our secure card payment facility. If you require assistance with an order, payment or size query you may also contact us.
Payment:
We accepts all major debit and credit cards. Cards will be authorised and charged at time of order.
Credit Card Security:
We use Paypal to process Credit and Debit card orders to ensure your purchase is safe and secure. We do not store credit card details nor do we share customer details with any 3rd parties.
We aim to ship all items within 3 days of order – however please refer to the individual product listing for an indication of expected delivery time. Please note that we do not work Saturdays, Sundays or Bank Holidays. Merchandise is sent by either Royal Mail, Royal Mail Special Delivery (where requested and paid for), Recorded or by UPS depending on the size and value of the goods.
Postage & Packing UK £1.86 / £3.90
Hermes Delivery UK: £5.99 / £7.99 / £9.80
Overseas – contact us for a quote
If your postage exceeds this amount we will call you before dispatch to confirm the price. Special rates may apply for bulky items and will be indicated against the product. If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence or by customer providing incorrect shipping information the customer will be contacted by phone and payment will be required to re-send the item.
Out of Stock Items:
We will, upon receipt of your order contact you to advise if an item is out of stock and keep you updated as to the expected shipping time. We automatically ship all out of stock items once they become available. In the unlikely event that an item is permanently unavailable we will offer a full refund or a credit note to the value of the goods.
Returns Policy:
We endeavour to ensure that all products are free from damage and defects. If however an item is damaged or faulty we will offer a replacement or credit note to the full value of the merchandise.
Returns for Exchange (different sizes etc) must be received within 28 days and it is your responsibility to manage this with your clients if an exchange item is required. There willl be a small charge of £3.50 to cover postage and handling.
ALL RETURNS AND EXCHANGES MUST BE RETURNED DEHAIRED AND IN THE ORIGINAL PACKAGING. A CHARGE MAY BE ENFORCED IF THIS INFORMATION IS NOT ADHERED TO.
If the product you have ordered is not correct, email us to arrange the return of the product. We are unable to refund postage costs. If you have any queries about a product, please contact us first.
Inform us of any damages, faults or shortages within 7 days of the delivery date.
Please note we cannot accept returns of trials.
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.